However, if a resolution is not reached; you can invite AliExpress in by clicking “Escalate Dispute” in the My Order page. Thus, shipping is an important consideration. If you like what you see, you can simply click “Add to Cart” if you like to buy other items. In this regards, we found that AliExpress is highly rated in the independent customers’ review platforms (like Trustpilot.com and Sitejabber.com). Some products on AliExpress may look legit but they're probably bootleg. AliEXpress is owned by Alibaba – the multinational conglomerate that is the world’s fourth internet Company in terms of revenue. Stay away from AliExpress. The Sellers have no authority over these, so you’ll know what customers that have dealt with particular sellers have to say. They advertised the shipping would take 13-20 days. So like every marketplace, you should be discerning enough to tell the difference between a scam and a legit Seller. Their offer at settlement–$8. It receives payment for purchases; and later makes it available to the Seller after removing their commission. Also, AliExpress receives payment for purchases and releases it to Sellers only when buyers confirm delivery and are satisfied with the delivered it. Most of their services are like Alibaba except for the minimum amount per order, manner of shipping and location of suppliers. Thus, in some of the online review platforms, you’ll find persons complaining that they were scammed in AliExpress. How to import products from Oberlo To aid navigation, you’ll find these arranged in subjects like: My Order, My Account, Coupons & Promotions, Returns & Refunds, and Payments. Women’s Clothing – Dresses, Blouses & Shirts, Hoodies & Sweatshirts, Sweaters, Jackets & Coats, Bottoms, Rompers, Tops & Tees, Jumpsuits, Bodysuits, Suits & Sets, Men’s Clothing – Hoodies & Sweatshirts, Tops & Tees, Jackets & Coats, Pants, Shirts, Jeans, Sweaters, Suits & Blazers, Casual Shorts, Men’s Sets, Board Shorts, Phones & Accessories – Cellphones, iPhones, Feature Phones, Refurbished Phones, Mobile Phone Accessories, Mobile Phone Parts, Phone Bags & Cases, Communication Equipments, Walkie Talkie, Walkie Talkie Parts & Accessories. The best gauge of the quality on offer in a shopping destination is to look at what actual persons that have bought there are saying about it. It does this after: the Buyer has confirmed receiving the item and that it is satisfactory, or after the Buyer protection period has expired. Kind Regards :). A section had “Shop US $0.01 items” listing items that ranged from tech to fashion accessories. Obviously, these policies are largely successful, as there is a long list of happy and of satisfied customers. I purchased a digital infrared thermometer via the Wish site for $40.83AUD on 22/08/2020 via paypal and received it last week. I talk in two days with several help assistants, last was [Name Removed], who don't help me because only I don't received the item they help me!? Order never arrived - no refund either as I couldn't prove I didn't receive it. Thus, you’ll want a choice of convenient payment methods. The seller deleted the different types of shipping and AliExpress asked my proof of those shipping’s, they are the ones approving and having control of the sellers shipping. As an end-to end cross-border logistics service, it contains the first-mile pickup service, consolidation service, international line-haul service, custom clearance service, last-mile delivery service. Products are guaranteed to be received in 60 days (albeit 90 days for Russian Orders, and 120 days for Brazilian Orders). See the Best Online Shops in 2020 as rated by Australians on ProductReview.com.au. 1/4 of the year to ship products...need to change their name to AliDelay. Sometimes customers are not satisfied when they receive their order. Then one day tracking said it had been delivered but NEVER HAD. However, AliExpress only accepts sellers located in China, and select locations (like Singapore). Seller: Colourful World Co Ltd: Thankfully, AliEXpress tick the legality box. No refund, they have a 90 day policy for their shipping! Buy of ebay at least you a guarantee which you dont get from AliexpressI have wasted hours of my time attemting to get information to get a refund. I sent back items via DHL with clear proof of delivey. You’ll not want to wait endlessly for your order. AliExpress ticks the box in this regards as it supports a range of payment methods. It is aimed at international buyers; so you’ll find that many Sellers in the platform ships worldwide. I waited 32 days for a delivery from Aliexpress's supposed own delivery service. Similar opinion? They only refund actual price so shipping both ways is on the buyer, if you can get a refund. It was once a good experience but since China has targeted AU in trade wars I can't get what I have ordered. Problem is when you have to return a non working item.The return process is a joke. That won’t cover the cost of new, non-screaming faucets or a plumber to try to repair these. AliExpress has a 2-part buyer protection; the first part guarantees that if your item is not received you’ll get a full refund. Also, does AliExpress offer top service that we’ll expect of the ideal online shopping destination (such as easy ordering, fast delivery, easy returns, effective customer service, etc)? Thus, no matter where you are located, you’ll be able to buy from AliExpress. )I have opened a DI...Read more. The dispute process is pointless, as any evidence you submit is ignored without any explanation and they side with the vendor. We sometimes use affiliated links which may result in a payment following a visitor taking action on an external website. The result and service of the dispute was unacceptable!Im unable to retrieve this info, AliExp as the owner of the page is responsible for the seller misbehavior. You’ll then be taken to a page where you can: add your shipping information, check the order details to confirm your order, and to select your payment method to make payment. Steer clear of this company unless you want to be ripped off... My order arrived over 2 months late the colour in the print must of faded along the way. How am I supposed to prove I didn't receive it? Lucky I didn’t buy expensive stuff, just wanted to try out. Thankfully, AliExpress ticks the visibility box. AliExpress.com (Online Shop): 1.6 out of 5 stars from 546 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. It is an online marketplace based in China. The result and service of the dispute was unacceptable!Im unable to retrieve this info, AliExp as the owner of the page is responsible for the seller misbehavior. THEY SAID THEY DELIVERED BUT NEVER DID! AliExpress does relatively well in this regards. | Complaints, Lulus Review – Is Legit or Scam? I ordered several items from AliExpress its comes broken, not as described, faulty or just doesn’t arrive. Forget about trying to get a refund. Shoppers gravitate towards stores that offer a wide product range. Thus, you’ll be able to buy from AliExpress from virtually every part of the world. What a fool I was. It should be stated that to be protected, you’ll have to submit your refund request before your buyer protection has ended. Thus, the ideal ecommerce platform should offer shipping costs that are as low as possible. Please reply ASAP. Items listed in AliExpress are priced relative lower than you’ll find in almost all the competing e-commerce platforms or online stores. Poor quality. However, with the items shipping all the way from China, you’ll find that delivery times is relatively long. Thus, you’ll find that the Sellers in the platform include both businesses and individuals. When shopping in AliExpress, you’ll find over 100 million products, arranged under the following product categories (and product sections). Crazy. Get review from Aliexpress.com Ali Reviews - AliExpress Review Importer. amzn_assoc_ad_type = "smart"; It must be remembered that it is the independent Sellers in the platform that are shipping the items. Often things broken if they do arrive.half of it is junk.not using anymore. I ordered a Boox ebook reader and got a generic early Android tablet! In this regards, AliExpress more than ticks the box. The last time I bought from AliExpress about 10 years ago, it was just as b... ad. Stay away from them, may be it is happening everyday to all of us here in Australia. Yes, AliExpress is safe. One way is the pricing. For example, the AliExpress Standard Shipping takes 15 – 40 business days. You lucky if you got your order. However, being a marketplace, you won’t find all the sellers to be saints. Personally, I recommend Amazon, some of the small products may be a little bit pricy, but you don't wait for a decade. Shipping is available direct from manufacturers to more than 200 countries worldwide. | Payment proof, Owned by the Alibaba Group; and launched in 2010, Online marketplace allowing Chinese Sellers to reach customers all over the world with their products, Holds a wide range of products (virtually everything, from clothing to household items and more), Ships product worldwide (with free shipping or relatively low charges), Has a Buyer Protection that guarantees receiving your order, and the item matching its description, 24/ 7 Customer Support is available via Chat, Office Supplies – Notebooks & Writing Pads, Pens, Pencils & Writing Supplies, Labels, Indexes & Stamps, Stationery Stickers, Tapes, Adhesives & Fasteners, Filing Products, Painting Supplies, Mail & Shipping Supplies, Books, School & Educational Supplies, Office Binding Supplies, Desk Accessories & Organizer, Calendars, Planners & Cards, Cutting Supplies, Presentation Boards, and Paper), Security and Protection – Video Surveillance, Security Alarm, Access Control, Workplace Safety Supplies, Door Intercom, Self Defense Supplies, Smart Card System, Building Automation, Fire Protection, Emergency Kits, Roadway Safety, Safes, Lightning Protection, Transmission & Cables, Security Inspection Device, IoT Devices, and Public Broadcasting, Consumer Electronics – Camera & Photo, Portable Audio & Video, Home Audio & Video, Smart Electronics, Accessories & Parts, Electronic Cigarettes, Video Games, Earphones & Headphones, Wearable Devices, VR/AR Devices, Sports & Action Video Cameras, 360° Video Cameras & Accessories, Home Electronic Accessories, Speakers, Robot, HIFI Devices, Live Equipment, and Power Source, Jewelry & Watches – Jewelry (Fine Jewelry, Necklaces & Pendants, Earrings, Rings, Bracelets & Bangles, Jewelry Sets & More, Beads & Jewelry Making, Wedding & Engagement Jewelry); Watches (Men’s Watches, Women’s Watches, Lover’s Watches, Children’s Watches, Pocket & Fob Watches, Watch Accessories, and Women’s Bracelet Watches), Home & Garden, Appliance – Kitchen, Dining & Bar, Home Décor, Home Textile, Arts, Crafts & Sewing, Festive & Party Supplies, Home Storage & Organization, Bathroom Products, Household Cleaning, Pet Products, Garden Supplies, Household Merchandises, Appliance – Kitchen Appliances, Household Appliances, Personal Care Appliances, Major Appliances, Commercial Appliances, Home Appliance Parts, Bags – Women’s Bags (Stylish Backpacks, Totes, Shoulder Bags, Evening Bags, Clutches, etc), Men’s Bags (Crossbody Bags, Briefcases, etc), Backpacks, Wallets, Kids & Baby’s Bags, Luggage & Travel Bags, Functional Bags, Coin Purses & Holders, Bag Parts & Accessories, Shoes – Women’s Shoes, Women’s Boots, Men’s Shoes, Men’s Casual Shoes, Women’s Pumps, Women’s Flats, Women’s Vulcanize Shoes, Men’s Boots, Men’s Vulcanize Shoes, Shoe Accessories, Toys, Kids & Baby – Toys (Dolls & Stuffed Toys, Remote Control Toys, Classic Toys, Learning & Education, Outdoor Fun & Sports, Action & Toy Figures, Model Building, Diecasts & Toy Vehicles, Baby & Toddler Toys, Electronic Toys, Puzzles & Games, Novelty & Gag Toys, Stress Relief Toy, Building & Construction Toys, Kid’s Party, Hobby & Collectibles, High Tech Toys, Arts & Crafts, DIY toys, Stuffed Animals & Plush, Popular Toys, Pretend Play, and Pools & Water Fun); Kids & Baby (Girls’ Baby Clothing, Boys’ Baby Clothing, Girls’ Clothing, Boys’ Clothing, Baby Shoes, Children’s Shoes, Baby Care, Activity & Gear, Safety Equipment, Baby Bedding, Feeding, Matching Family Outfits, Toilet Training, Pregnancy & Maternity, Baby Souvenirs, Baby Furniture, Baby Food, and Nappy Changing), Sports & Outdoors – Sports Clothing, Sneakers, Cycling, Fishing, Camping & Hiking, Swimming, Musical Instruments, Hunting, Fitness & Body Building, Water Sports, Team Sports, Racquet Sports, Golf, Running, Shooting, Skiing & Snowboarding, Sports Accessories, Roller Skates, Skateboards & Scooters, Horse Racing, Bowling, Entertainment, Other Sports & Entertainment, and Sports Bags, Beauty & Health, Hair – Beauty and Health Products (Nails Art & Tools, Makeup, Health Care, Skin Care, Hair Care & Styling, Shaving & Hair Removal, Sex Products, Beauty Essentials, Tattoo & Body Art, Bath & Shower, Fragrances & Deodorants, Oral Hygiene, Sanitary Paper, Tools & Accessories, Men’s Grooming, Skin Care Tools, and Beauty Equipment); Hair Extension and Wigs (Human Hair Weaves, Lace Wigs, Hair Extensions, Salon Hair Supply Chain, Synthetic Wigs, Hair Braids, Synthetic Extensions, Hair Pieces, Tools & Accessories), Automobiles & Motorcycles – Car Lights, Auto Replacement Parts, Car Electronics, Interior Accessories, Car Repair Tools, Motorcycle Accessories & Parts, Exterior Accessories, Car Wash & Maintenance, ATV/RV/ Boat & Other Vehicle, and Travel & Roadway Product, Home Improvement, Tools – Home Improvement (Lights & Lighting, Home Appliances, Bathroom Fixtures, Kitchen Fixtures, Hardware, Electrical Equipments & Supplies, Building Supplies, Painting Supplies & Wall Treatments, Plumbing, Family Intelligence System); Tools (Measurement & Analysis Instruments, Power Tools, Hand Tools, Machine Tools & Accessories, Tool Sets, Welding Equipment, Welding & Soldering Supplies, Woodworking Machinery & Parts, Tool Parts, Garden Tools, Hand & Power Tool Accessories, Abrasive Tools, Tool Organizers, Construction Tools, Riveter Guns, Lifting Tools & Accessories, and Abrasives), You can find a wide range of products that include clothing, household items, electronics, and more, When shopping, you’ll find important information (units sold, and customers’ reviews/ ratings) to gauge an item’s popularity and quality, Prices of listed items are some of the lowest you’ll find, You’ll find convenient payment methods especially the cards and PayPal, Have a strong buyer protection that ensures that you’ll be refunded if your order does not arrive or the item does not match its description, Free shipping is available; and when not available shipping costs are relatively low, Customer support is available 24/7 via Chat, Delivery times are relatively longer as items ship from China. Additional Information: BBB’s profile for AliExpress, was created March 2015. Thus, with high shipping cost, even an item that is acceptably priced can easily become too expensive to acquire. AliExpress Review: Is it Legit, Reliable or a Scam? Alternatively, there is a “Search” button, which you can use to fast-track you search; simply type a keyword into the Search button, and it will bring out products related to your search enquiry. This helps keep Top Review Site free. You may need to seek a refund through the PayPal website. Overview. However, started in 2010, in its 9+ years, AliExpress has gone the opposite way to continually grow. AliExpress Australia - 4-7 Eddy Ave, Sydney, Australia - Rated 1.5 based on 1 Review "They have a one two warranty. AliExpress is owned by the Alibaba Group which is one of the largest ecommerce companies in the world. I bought an instant download and it never arrived. I have never had any parcels go missing from my front door. AliExpress does very well in this regards. To use AliExpress (as a buyer), you’ll be submitting personal information (such as contact details) and payment instrument detail (such as credit card data). Suffice it to say that a scam e-commerce platform cannot spin off from such a conglomerate. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I buy a product and select AliExpress Standard Shipping, after a month I still did not receive my product. I have waited over 9 weeks for some items & all I get is wait longer & the tracking numbers supplied don’t show anything. The sole motive of this platform, as confirmed by its owner Alibaba, is to expand its reach throughout the world and compete with giants such as eBay and Amazon. Suffice it to say that a scam platform cannot earn such recognition. It is the same ownership with the popular Albaba. Already 36 days waiting for my order and automated service state need to wait till 16/02/2021 then i can apply for a refund if not received . But Aliexpress system don't accept my photos to load, photos who was accepted by the system for contact seller, and consequent don't accept to make my dispute!? amzn_assoc_default_category = "All"; Steer Clear! Followed the tracking only to find it is held up in customs. (Pictures show the fake delivery notice, the page that comes up when you hit CONTACT at the courier site and the fact I can't even leave feedback! No, AliExpress is a scam. However, like every marketplace, AliExpress is not completely immune to the bad eggs. Limited Time Sale Easy Return. I was happy with arrival times. Just letting you know that posting your email address may leave you vulnerable to spam emails trying to access your bank details. However, since it admits independent Sellers, the legitimacy of these Sellers is another thing entirely. However, AliExpress is a platform where you are sure to receive your order or get your money back. Ordered a Win 10 Key and waited for 9 hours to be told that my instant download was on its way. I received two painting with damages from the system of pack by the seller. In fact, back in the days, we were hesitant to make purchases in AliExpress because of the saying that “If it sounds too good to be true, it probably is”. Discover the wide range of null from AliExpress Top Seller TookFun Appliance Store.Enjoy Free Shipping Worldwide! In the end Aliexpress refund my money for paintings, but less which I pay for!? Company claimed they couldn't do anything as I lodged a claim with Paypal despite Paypal asserting that they were awaiting a response from them. They want me to wait for the 3 month Guarantee period before I can dispute. The seller deleted the different types of shipping and AliExpress asked my proof of those shipping’s, they are the ones approving and having control of the sellers shipping. I already wait for a month. After about 40GB of data files just disappeared. I did a quick google search, and couldn't find anything more recent than 2013. If the Seller responds and a resolution is agreed, there’ll be no need for AliExpress to step in. You can also contact a customer care agent of AliExpress. If in doubt as to how many days remain; open the “My Order” page to view how many days you have left. I contact the seller with photos, and the seller accept to refund all the money. Discover the wide range of Automobiles, Parts & Accessories,Motorcycle Equipments & Parts from AliExpress Top Seller Idoing Official Store.Enjoy Free Shipping Worldwide! AliExpress operate like the customer-focused online marketplaces. This came at a cost. You want me to wait upto another 2months? Wasted 5 days collecting coins on the App but it was always 7:59 hours until the time when I could use them. Don’t buy from them what you see is not what you get. Clicking on a product will take you to its description page; where you’ll find every detail to help your buy decision. Hi Susan, I've just been researching how safe Ali-Express is and I stumbled across your comment. Ordinary Shipment methods quickly became undesirable for many Sellers. The platform include both businesses and individuals what about the particular product but China... Has ended use affiliated links which may result in a payment following a visitor taking on! The online marketplace for Russian orders, while others will simply have questions robot ) is a aliexpress australia reviews where ’. Platform has strong policies that protect buyers ( ensuring that orders are delivered and that item... Within the buyer protection time, you can simply click “ Add to Cart ” you. 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